Communication

The bridge for communication is built on a relationship between staff and patients. The Network has developed resources to assist dialysis facilities in developing effective communication between staff and patients. Dialysis staff have many different goals when they interact with patients such as answering questions or concerns, giving the patient information about changes, addressing behavioral issues, and helping patients avoid making unhealthy choices in treatment.

Many facilities have daily team huddles as a way to communicate and share information with staff. The Huddle Up resources have been developed to provide a visual reminder to discuss key concepts during a quick team “huddle”. The information shared can be used for staff training, shared at your facility “huddle” and/or posted for staff review.

Opioid Use Disorder and Harm Reduction Webinar

As part of customer-focused interventions for our providers, ESRD Network 10 found a need to assist facilities with strategies for maintaining access to care for patients with substance use disorders. The Opioid Response Network has local consultants in all 50 states to respond to local needs by providing technical assistance to communities in need. More information can be found on their website at opioidresponsenetwork.org.

• Webinar Recording
• Transcript
• Presentation Slides