Patient Services

The Patient Services Department works closely with both renal patients and dialysis facilities:

• Promote improved communications between facility staff members and patients;
• Assist in grievance resolution, mediation and technical assistance for patient and facility concerns;
• Support appropriate access to dialysis care;
• Collaborate with the State Survey Agencies to ensure patient safety;
• Develop educational resources and programs for patients and facility staff;
• Promote patient engagement at the facility and Network level;
• Ensure that the voice of the patient is heard throughout Network activities

Concerns and Grievances

Patients, patient advocates and family members can call the Network anytime, for any reason, if they have concerns about the care given at a Medicare-certified clinic and/or concerns about access to dialysis care.

Patient Engagement

There are many opportunities to join our efforts and provide your voice and guidance to Network activities. Our boards and committees are representative of the ESRD community and play a valuable role in our work.

Patient Resources

Kidney disease can affect both patients and their families, but taking an active role in your healthcare helps you cope with those changes. We can help guide you to effective tools and resources for living well with kidney disease.